Inevitably you will have a customer who wants to return a product for one reason or another. This is why it’s so important that you know the return policy of the dropshipper before attempting to sell an item.

Most dropshippers have a return policy that allows the customer to return an undamaged item within a certain amount of time. There is usually a restocking fee involved, but the customer does get back most of the purchase price. Also remember that your customer will come back to you for the return, not the dropshipper. As with back orders you should be proactive and respond immediately to your customer’s request.

It may be that the dropshipper will not accept the return. It then becomes your decision as to how to handle it. If the customer has a valid reason to return the item, work out the return with them on your own. If the product is in good condition you can just sell it again.

If the customer has used the product and wants to return it in an un-sellable condition, you should refuse the return or negotiate a reduced refund amount.